{"id":7152,"date":"2021-09-01T13:52:04","date_gmt":"2021-09-01T11:52:04","guid":{"rendered":"https:\/\/www.martijnkuipers.nl\/?page_id=7152"},"modified":"2021-10-28T21:17:27","modified_gmt":"2021-10-28T19:17:27","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.martijnkuipers.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” background_color=”#f2f2f2″ padding_bottom=”60″ z_index=”” css=”.vc_custom_1557869220908{background-color: #ffffff !important;}”][vc_column][vc_empty_space][vc_accordion active_tab=”0″ style=”boxed_toggle”][vc_accordion_tab title=”How long does it take to receive my order?” title_tag=”h5″][vc_column_text]We are also very enthusiastic about our cool items and understand that you want to receive your order as soon as possible 😊. We will do our very best to get your item(s) in the mail within three working days, and we usually succeed. As soon as your order has been sent, you will receive the track & trace code by e-mail to follow your package.<\/p>\n

Occasionally it may happen that you have to wait a few days longer for your order, but if Mr. Post does what he promises, you will have your package at home within a week.<\/p>\n

We ship the pre-orders on\/around the date stated with the item in the shop.<\/strong>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are the shipping costs?” title_tag=”h5″][vc_column_text]When ordering, you will immediately see the shipping costs for your order in your shopping cart. The shipping rates are as followed:
\n.<\/span>
\n\"\"\u00a0\u00a0Belgium<\/em>
\nWe always send orders to Belgian addresses as a package. The shipping costs are \u20ac 9,75.
\n.<\/span>
\n\"\"\u00a0\u00a0Denmark<\/em>
\nWe always send orders to Danish addresses as a package. The shipping costs are \u20ac 18,75.
\n.<\/span>
\n\"\"\u00a0\u00a0Germany<\/em>
\nWe always send orders to German addresses as a package. The shipping costs are \u20ac 9,75.
\n.<\/span>
\n\"\"\u00a0\u00a0France<\/em>
\nWe always send orders to French addresses as a package. The shipping costs are \u20ac 18,75.
\n.<\/span>
\n\"\"\u00a0\u00a0Italy<\/em>
\nWe always send orders to Italian addresses as a package. The shipping costs are \u20ac 18,75.
\n.<\/span>
\n\"\"\u00a0\u00a0Netherlands<\/em>
\nDoes your order fit through the Dutch letterbox? Then we’ll send a letterbox package and the shipping costs are \u20ac 4,50. However, when the package is to big to fit in the letterbox, the shipping costs are \u20ac 6,50.
\n.<\/span>
\n\"\"\u00a0\u00a0Norway<\/em>
\nWe always send orders to Norwegian addresses as a package. The shipping costs are \u20ac 26,75.
\n.<\/span>
\n\"\"\u00a0\u00a0Austria<\/em>
\nWe always send orders to Austrian addresses as a package. The shipping costs are \u20ac 18,75.
\n.<\/span>
\n\"\"\u00a0\u00a0Sweden<\/em>
\nWe always send orders to Swedish addresses as a package. The shipping costs are \u20ac 23,75.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I return or exchange my order?” title_tag=”h5″][vc_column_text]Return or exchange\u2026no problem at all. When you are not happy with your ordered item(s), you can always return it:<\/p>\n

    \n
  1. Put the item back \u2013 unused and undamaged of course \u2013 in its original packaging<\/li>\n
  2. Write on the invoice which item(s) ) you return or want to exchange and what the reason is<\/li>\n
  3. Put the item(s) and the packing slip in the shipping box or envelope and tape it tightly<\/li>\n
  4. Put the return address clearly legible on the box:<\/li>\n<\/ol>\n

    Schitter\u00f8nt
    \nVecht 39
    \n1703 KK Heerhugowaard
    \nThe Netherlands<\/p>\n

      \n
    1. Drop off your package at a parcel point and keep your proof of shipment until we have processed your return. Please note: the shipping costs are for your own account.<\/strong><\/li>\n<\/ol>\n

      [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Who can I contact about my order?” title_tag=”h5″][vc_column_text]After completing your order you will receive an automatic order confirmation, and when your order leaves our door, you will automatically receive the track & trace code in your mailbox.<\/p>\n

      Do you still have questions about your order or delivered item(s)? Then you can send an email to: info@martijnkuipers.nl.<\/a>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do I ensure that my clothes remain beautiful? (washing instructions)” title_tag=”h5″][vc_column_text]We find it important that our shirts are of excellent quality. So you can rely on that!<\/p>\n

      To keep your cool shirt beautiful, it is important that you follow the washing instructions:<\/p>\n